Affiliate links for the products on this page are from partners who compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate mortgages to write unbiased product reviews.

PrimeLending offers great customer service and a wide range of mortgage options, including multiple types of renovation loans. However, the average rates are a bit high.

PrimeLending Basics

National loans with local branches

PrimeLending operates in all 50 states and Washington, DC, and has physical locations in most states except Alaska, Arkansas, Hawaii, Iowa, Maine, Nebraska, North Dakota, Rhode Island and South Dakota.

You can get started with PrimeLending online or by phone. You can also use the search function to find a branch or lender in your area.

Loan options

This lender offers various mortgages, including:

PrimeLending also says it will provide financing for 3D-printed homes.

PrimeLending Mortgage Rates and Costs

According to our research into Home Mortgage Disclosure Act data, PrimeLending’s mortgage rates are slightly higher than average.

PrimeLending lacks transparency when it comes to the lender’s interest rates and fees. It does not display any of the current rates online. To get an estimate of this lender’s rate, you will need to speak to a lender or start an application.

In 2022, the average borrower who got a conventional loan from this lender paid $3,729 in closing costs, according to HMDA data. That’s about average compared to other lenders.

PrimeLending Overall Lender Rating

Types of loans: 4 out of 5

PrimeLending offers a wide range of loan options, including less common mortgage types such as reverse mortgages and construction loans.

Affordability: 3.5 out of 5

PrimeLending offers several types of low down payment mortgages, including both conventional and government-backed loan options. However, the average rates are somewhat high compared to other lenders.

Customer satisfaction: 4.5 out of 5

This lender has very positive customer reviews on its Zillow lender profile, earning an average rating of 4.99 out of 5 stars, based on over 22,000 reviews.

PrimeLending also ranks #9 in the JD Power 2023 Mortgage Origination Satisfaction Study, slightly above the industry average.

Reliability: 5 out of 5

PrimeLending currently has an A+ rating from the Better Business Bureau. BBB ratings are based on honesty in advertising, transparency of business practices, and effectiveness in responding to customer complaints.

Pros and Cons of PrimeLending

A good lender for home improvement loan borrowers

PrimeLending has multiple renovation mortgage options available. With a renovation mortgage, you can finance the cost of home upgrades or repairs along with your mortgage or refinance, meaning you have just one loan and one monthly payment.

PrimeLending offers renovation loans with both conventional and government-backed loans. You can also opt for a pool escrow loan, where the cost of adding a pool to your home is rolled into your mortgage.

Hybrid closing option

PrimeLending has an eClose option that allows you to digitally sign most documents prior to your closing appointment. A traditional closing can take an hour or two because you have to read and sign a lot of documentation. Doing some of that ahead of time makes the process go much faster.

Does not provide information on rates or costs

Many lenders offer sample rates online or tools that let you view custom rates without having to apply for pre-approval. Some even list the fees they charge on their websites or provide an estimate of what you’ll pay in fees in their custom rate tools. PrimeLending doesn’t do this. Based on our review of the most recent HMDA data, this lender’s rates are slightly high, while its fees are about average.

What Borrowers Say About PrimeLending

Business Insider looked at positive and negative customer reviews, online forums, complaints to the BBB and other sources to understand what borrowers think about the PrimeLending mortgage experience.

Fast process with responsive and knowledgeable mortgage professionals

In online reviews, previous borrowers said they had an overall positive experience with PrimeLending. Many mentioned how helpful their lenders were and that they were very communicative and easy to reach. We also saw several borrowers say they were able to close surprisingly quickly. We did not see any negative reviews or comments that pointed to a larger problem with the lender.

How PrimeLending Compares

PrimeLending vs. Wells Fargo

Wells Fargo Mortgage is an affordable option thanks to Dream. Plan. Home. Mortgage, which allows a 3% down payment and may offer closing cost assistance. PrimeLending doesn’t directly offer closing cost or down payment assistance, but may be able to connect you with state-provided assistance, depending on what’s available in your area.

Wells Fargo has reliability issues and earns an F rating from the BBB. You may also prefer PrimeLending if you want a home improvement loan as it has many options to choose from.

Wells Fargo Mortgage Review

PrimeLending vs. Rocket Mortgage

PrimeLending has a wider variety of loan types, including new construction and renovation loans, compared to Rocket Mortgage. But if you don’t need a more specific mortgage type, Rocket Mortgage is a solid option thanks to its reputation for good customer service and a simple online process.

Rocket is one of Business Insider’s top mortgage lenders. It also has a special mortgage product called the ONE+ mortgage, which allows for a down payment of just 1%.

Rocket Mortgage Review

Frequently Asked Questions about PrimeLending

Why You Should Trust Us: How We Rated PrimeLending

For our assessment of PrimeLending, we used our methodology for rating mortgage lenders.

We look at four factors — loan types, affordability, customer satisfaction, and reliability — and give each a rating between 1 and 5, then average these individual ratings for the overall lender rating. Lenders receive higher ratings if they offer a wide range of loan types with affordable features, have positive customer reviews, and have no recent public controversies.